What is AT&T Broadband TV?
AT&T Broadband TV is an application service that enables a broadband computer user to view LIVE television programming and listen to music content on their personal computer.

What do I need to launch the AT&T Broadband TV Service?
Please confirm that your computer meets the following system requirements:

• Windows XP with Service Pack 2 with current Windows Updates
• Internet Explorer 6.0+ or Firefox 1.5+ with cookies enabled
• Windows Media Player Version 9 installed and Mozilla ActiveX Plug-in if using Firefox
• Flash 8.0+ plug-in for Internet Explorer or Firefox installed (Shockwave not required)

Do I need to have my “Cookies” enabled?
If you have disabled your browser cookies, then you will be unable to watch AT&T Broadband TV. Click here for instructions on how to enable cookies in your browser.

Does the AT&T Broadband TV service work if I have disabled Pop-up browser windows?
Our service has been tested to work with many pop-up blocker configurations, but if you experience problems loading the AT&T Broadband TV application, try turning off your pop-up blocker and re-launch the AT&T Broadband TV player application.

I have trouble logging in. Who do I contact?
AT&T Broadband TV sends a Welcome E-mail to the account specified during registration that provides this information, or you can contact support by clicking here or toll-free at 1-877-795-5300.

How do I log back in to the AT&T Broadband TV player once I close the application?
The AT&T Broadband TV application can be accessed directly from the AT&T Broadband TV website located here. You will be prompted for the email address and password you provided during the registration process.

Can I switch computers once I sign up for AT&T Broadband TV during the free period?
During the free trial period, you may use the service on one computer at a time by logging in with your username and password created during registration.

Can I add an AT&T Broadband TV shortcut to my other PCs?
Yes. If you're using Internet Explorer, please follow the instructions here to create a desktop shortcut. If you're using Firefox, please right-click the hyperlink AT&T Broadband TV and select "Bookmark This Link..." to create a bookmark in the browser.

Can I share or watch AT&T Broadband TV on multiple computers?
AT&T Broadband TV is intended and licensed for private viewing by the user who signed up for the service. Monthly subscription users are able to view the service on different computers, but only on one computer at a time.

Can I change the channels via my keyboard?
No. The channels can be changed using the player interface by clicking on the channel buttons or the desired channel in the Program Guide.

Why can't I right-click on the content playback window?
This feature was intentionally disabled.

When I launch the AT&T Broadband TV player, I get an error message "Player was unable to access the video stream".
Make sure you are not using a web proxy server. Remove the proxy server entry and re-launch the AT&T Broadband TV player. Install the latest version of Windows Media Player or reinstall if you already have the latest version.

How do I change my password/recover lost password?
Please use the Reset Password page or call customer care at 1-877-795-5300 so we can reset your password. Support for the AT&T Broadband TV service is handled by MobiTV.

When I launch the player, it launches but no streams play.
Try deleting your cookies and re-launch the player. Also, make sure that Windows Media player's "video mixing" setting is set to "Off". Additionally, you may choose to reinstall the Flash plug-in. If you need assistance, please call customer care at 1-877-795-5300. Support for the AT&T Broadband TV service is handled by MobiTV.

How do I contact support?
Support hours are from 6am to 12am Pacific Time, 7 days a week. To contact support, please click here or contact toll-free at 1-877-795-5300. Support for the AT&T Broadband TV service is handled by MobiTV.

What payment types are accepted for purchasing AT&T Broadband TV?
Users may purchase the AT&T Broadband TV service via Mastercard, Visa, American Express and Discover credit cards. Other payment mechanisms may be available in the future.

Why does the player revert back to Standard or Compact mode when I try to switch to Full Screen Mode?
Make sure that you have "Full video acceleration" selected in your Windows Media Player options.

I am having problems switching modes.
Our player attempts to detect your current resolution to provide optimal viewing modes. If you have a multiple monitor configuration or unique resolution settings, try adjusting all monitors to a high resolution (i.e. 1280 x 1024) and retry the desired mode.

Why do I need to install Firefox ActiveX plugin? Will it allow ActiveX controls to damage my computer?
In order to support all MobiTV features, we need to run Windows Media Player ActiveX control in Firefox. ActiveX controls are Windows programs that may be exploited to install viruses, adware, spyware, and the like. The power of ActiveX can be a big security risk. Firefox does not come with ActiveX support installed. That's why ActiveX plugin is needed. The plugin comes pre-configured to only run the Windows Media Player ActiveX controls. It will not impose any security risk to your computer. However, if you had Adblock extension installed, you must make sure that Adblock Options: Obj-Tabs is disabled. Otherwise, your system will run almost any ActiveX control. To verify the configuration, go to Firefox menu Tools, select Add-ons. There should be no check mark next to Obj-Tabs.

I have installed Firefox ActiveX plugin when I had Firefox 1.0. Now I am upgrading to Firefox 1.5 or 2.0. Do I need to install ActiveX plugin again?
Yes. Most methods of updating Firefox to a new version do not remove the ActiveX plugin, and there is no guarantee that the plugin version you have will work with the new version of Firefox. It is strongly recommended that you uninstall the ActiveX plugin before you update Firefox. Having the wrong version of the ActiveX plugin installed can cause other plugins (especially Flash) to malfunction. To uninstall ActiveX plugin,

1. Close all instances of Firefox
2. Go to the Firefox program folder (the location you installed Firefox to). The default location in Windows is 'C:\Program Files\Mozilla Firefox\'
3. Go into the plugins folder and delete the file 'npmozax.dll'
4. Go back to the Firefox program folder, and then go into the components folder, and delete the files 'nsIMozAxPlugin.xpt' & 'nsAxSecurityPolicy.js'.
5. Go back to the Firefox program folder, and then go into the defaults\pref folder, and delete the file 'activex.js'.

I am having problems running AT&T Broadband TV on Windows Vista.
If you have encountered any problem with AT&T Broadband TV using Firefox on Windows Vista, please see FAQ entry entitled 'Why can I not watch AT&T Broadband TV using Firefox on Windows Vista?' If you are using Internet Explorer and cannot create the desktop shortcut or do not see the 'Launch Player' button after login, you can disable Windows Vista's "Protected Mode" by temporarily adding the AT&T Broadband TV URL to the Trusted zone. You can remove the AT&T Broadband TV URL from the Trusted zone after login or after adding the desktop shortcut.

Why can I not watch AT&T Broadband TV using Firefox on Windows Vista?
AT&T Broadband TV is not currently supported with Firefox on Windows Vista. Windows Media Player 11 is not shipped with the necessary plugin for Firefox. As soon as Microsoft releases the Windows Media Player 11 plugin for Firefox on Windows Vista, we will start supporting AT&T Broadband TV with Firefox on Vista. In the mean time, you can watch AT&T Broadband TV on Windows Vista using Internet Explorer.

How do I add AT&T Broadband TV to Internet Explorers Trusted Zone?
Open Internet Explorer's Tools Menu and select Internet Options.



Select the Security tab followed by "Trusted sites".



Select the Sites button, and add the AT&T Broadband TV URL to the list of trusted sites.

How to cancel recurring billing or request a refund:
Billing for the AT&T Broadband TV service is handled by MobiTV. There are several ways to request cancellation of your recurring AT&T Broadband TV service:
You may request service cancellation through the Manage Subscriptions page or by calling 1-877-795-5300. Support for the AT&T Broadband TV service is handled by MobiTV.

AT&T Broadband TV Refund Policy
AT&T Broadband TV offers a 30-day refund policy for our customers. To request a refund, please contact AT&T Broadband TV toll-free at 1-877-795-5300. Billing for the AT&T Broadband TV service is handled by MobiTV.